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WGU Managing Human Capital C202 Sample Questions (Q18-Q23):

NEW QUESTION # 18
Employee A and Employee B are unable to reach an agreement on how to approach a project. Their manager instructs them to sit down and quickly reach a solution that will make both employees partially happy.
Which type of conflict management strategy has the manager instructed these employees to use?

  • A. Avoiding
  • B. Accommodating
  • C. Competing
  • D. Compromising

Answer: D

Explanation:
The compromising conflict management strategy involves both parties giving up something to reach a mutually acceptable solution. In this scenario, the manager instructs Employees A and B to find a solution that will make both of them partially happy, which is characteristic of compromising. This approach is suitable when the conflict needs a quick resolution, and both parties have equal power and are willing to make concessions. It aims for a middle-ground outcome that provides partial satisfaction to both parties involved.
References:
* Thomas, K. W., & Kilmann, R. H. (1974). Thomas-Kilmann Conflict Mode Instrument. Xicom.
* Dessler, G. (2020). Human Resource Management. Pearson.


NEW QUESTION # 19
Which act establishes a national minimum wage, overtime rules, recordkeeping requirements, and youth employment standards?

  • A. Fair Labor Standards Act of 1938
  • B. Equal Pay Act of 1963
  • C. National Labor Relations Act of 1935
  • D. Rehabilitation Act of 1973

Answer: A

Explanation:
The Fair Labor Standards Act (FLSA) of 1938 establishes several key labor standards, including a national minimum wage, overtime pay eligibility, recordkeeping, and child labor regulations. The FLSA is administered by the Wage and Hour Division of the U.S. Department of Labor and ensures that workers receive fair compensation and that minors are protected in the workplace.
References:
* Fair Labor Standards Act of 1938, U.S. Department of Labor (DOL) website


NEW QUESTION # 20
Which scenario is an example of a procedure?

  • A. A store manager requires all employees to clean their workstations at the end of each shift.
  • B. A store manager says that they like it when employees clean their workstations.
  • C. A store manager trusts employees to clean their workstations.
  • D. A store manager does not allow any employee to leave until their workstation is audited.

Answer: A

Explanation:
A procedure is a series of steps or actions that need to be followed in order to achieve a specific outcome.
Option D specifies that the store manager requires all employees to clean their workstations at the end of each shift, indicating a clear, consistent, and repeatable set of actions (steps) that employees must follow, which is the essence of a procedure.
References:
* Managing Human Capital Textbook
* SHRM (Society for Human Resource Management) guidelines on procedures


NEW QUESTION # 21
How does diversity awareness improve an organization's performance?

  • A. Enables companies to earn more profit
  • B. Enables companies to have better reputations
  • C. Enables companies to give managers flexibility in their hiring practices
  • D. Enables companies to hire, retain, and motivate the best talent

Answer: D

Explanation:
Inclusion in the workplace refers to creating an environment where all employees feel valued, respected, and have equal access to opportunities and resources. An inclusive scenario is one where team members collaborate, and everyone's ideas and contributions are considered. This encourages a sense of belonging and leverages the diverse perspectives of the entire team, leading to enhanced innovation and team performance.
The given example demonstrates this by showing a department where collaboration and open sharing of ideas are practiced.References:
* Roberson, Q. M. (2006). Disentangling the meanings of diversity and inclusion in organizations. Group
& Organization Management.
* Dessler, G. (2020). Human Resource Management. Pearson.


NEW QUESTION # 22
Which scenario is an example of inclusion?

  • A. A manager of a department works on a project independently.
  • B. The majority of a department works well together, but opinions and requests are ignored by some.
  • C. A department works together on a project, and ideas are freely shared.
  • D. A manager picks 2 of 10 employees to work on a project.

Answer: C

Explanation:
Inclusion in the workplace refers to creating an environment where all employees feel valued, respected, and have equal access to opportunities and resources. An inclusive scenario is one where team members collaborate, and everyone's ideas and contributions are considered. This encourages a sense of belonging and leverages the diverse perspectives of the entire team, leading to enhanced innovation and team performance.
The given example demonstrates this by showing a department where collaboration and open sharing of ideas are practiced.References:
* Roberson, Q. M. (2006). Disentangling the meanings of diversity and inclusion in organizations. Group
& Organization Management.
* Dessler, G. (2020). Human Resource Management. Pearson.


NEW QUESTION # 23
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